Shipping policy

📦 Shipping Policy

Order Processing Time

All orders are processed within [5-7 business days] after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day.

In the unlikely event we are out of stock on the item you order you will be advised when the item is expected to be available and be offered the option of placing the item on backorder to be shipped on its arrival in our warehouse. We only charge your credit card at time of shipment.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

  • We ship USPS, FedEx and UPS. If you have a preferred carrier, please tell us when you place your order. We will bill your credit card at time of shipment for your merchandise and freight charges as calculated by the carrier will be added. We do not offer discounts or refunds for freight charges.

Delivery times are estimates and may vary due to carrier delays, weather, or other unforeseen circumstances.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

  • Standard Shipping: [5-7 business days]
  • Express Shipping: [1-3 business days]
  • International Shipping: [7-20 business days]

 

Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number. Please allow [24 hours] for tracking information to become available.

Customs, Duties & Taxes

International customers are responsible for all customs duties, taxes and any other charges in their home countries. We do not ship international packages as “gifts” only as merchandise. We strongly suggest you add insurance to your purchase, as House of Canes is not responsible for loss of packages or damages caused by the carrier in transit. If your location is not available or you have questions regarding internation shipping, please contact us at [info@houseofcanes.com] for assistance.

Lost or Damaged Packages

If your order arrives damaged or is lost in transit, please contact us at [info@houseofcanes.com] within [15 days] of delivery so we can assist you.

House of Canes is not responsible for packages left at the recipients’ address. You can request a “signature required” delivery at an additional charge.

House of Canes is not responsible for delivery delays related to weather, labor actions or other events beyond our control. House of Canes does not accept 3rd party accounts for freight charges.

Returns & Exchanges

For details on returns, please refer to our [Return Policy link].