Frequently Asked Questions | House of Canes

Frequently Asked Questions

Find answers to common questions about our walking canes, accessories, shipping, returns, warranties, and more.

Choosing the Right Cane

How do I choose the right walking cane?

House of Canes offers a wide selection of walking canes in different materials, handle styles, lengths, and designs. Our collection includes wood, aluminum, and carbon fiber canes, as well as adjustable and non-adjustable styles.

If you are unsure which cane is right for you, please contact our customer service team and we will be happy to assist.

What types of walking canes do you offer?

We offer wood, aluminum, and carbon fiber walking canes in a variety of styles, including Derby, Fritz, Crook, ergonomic, offset, folding, adjustable, designer, and collector styles.

Do you offer adjustable canes?

Yes. We offer adjustable walking canes in both aluminum and carbon fiber, along with a variety of non-adjustable styles.

Please check the individual product listing for the specific adjustment range and specifications.

Do you offer extra-tall canes?

Yes. Our Walking Canes collection includes X-Tall styles for customers looking for a longer cane.

What is the difference between wood, aluminum, and carbon fiber?

Wood canes offer a traditional appearance and natural feel, while aluminum canes provide lightweight construction and a wide variety of adjustable options. Carbon fiber offers another lightweight, modern option and is available in both adjustable and non-adjustable styles.

Products & Accessories

Do you sell replacement cane tips?

Yes. We offer replacement cane tips, crutch tips, hiking tips, and other cane accessories.

Do you sell hiking sticks and walking sticks?

Yes. Our Outdoor collection includes wood hiking sticks, natural walking sticks, aluminum hiking poles, carbon fiber hiking poles, and seat canes.

Do you sell decorative or collector canes?

Yes. Our collection includes designer styles and collector canes, including brass handle, precious metal, dress stick, antique, animal, and unique or limited-edition styles.

Can I modify or shorten my cane?

Some products may be modified, but modifications can affect return eligibility and warranty coverage. Canes that have been shortened or modified are not eligible for return.

If you are unsure whether a particular cane can be modified, please contact us before making any changes.

Shipping & Orders

How long does it take to process my order?

Orders are processed within 5–7 business days after payment is confirmed. Orders placed on weekends or public holidays are processed on the next business day.

Which carriers do you use?

We ship using USPS, FedEx, and UPS. If you have a preferred carrier, please let us know when placing your order.

How much does shipping cost?

Shipping charges are calculated and displayed at checkout. Freight charges are based on the carrier and shipment.

Will I receive tracking information?

Yes. Once your order ships, you will receive a confirmation email with tracking information. Please allow approximately 24 hours for tracking information to become available.

Do you ship internationally?

Yes. International shipping is available to eligible destinations. International customers are responsible for customs duties, taxes, and other charges imposed by their home country.

International orders are shipped as merchandise and not as gifts.

What happens if an item is out of stock?

If an item is unexpectedly out of stock, we will advise you when the item is expected to become available. You may also be offered the option of placing the item on backorder.

Your credit card is charged when the item ships.

Returns & Exchanges

What is your return policy?

Qualifying purchases may be returned within 30 days of receipt for a refund of the purchase price.

The product must be in new condition and must not have been modified or altered. Shipping charges are not refundable.

Can I return a cane that has been shortened?

No. Canes that have been shortened or modified in any way are not eligible for return.

How do I start a return?

Please call us at 888-478-2263 or email info@houseofcanes.com.

You will be provided with a Return Merchandise Authorization (RMA) number. The RMA number must be written on the outside of the shipping carton and included with the returned product.

Returns without an RMA number will not be accepted.

Are shipping charges refundable?

No. Original shipping charges are not refundable.

Are returns accepted after 30 days?

No. Returns are not accepted after the 30-day return period.

Warranty

Do House of Canes products have a warranty?

Our products are covered by a 6-month warranty against manufacturing defects from the date of original purchase.

What does the warranty cover?

The warranty covers manufacturing defects during the applicable warranty period.

What is not covered by the warranty?

The warranty does not cover products that have been misused, dropped, used contrary to their intended purpose, or modified at the customer's request.

What should I do if I believe my product has a defect?

Please contact us at 888-478-2263 or info@houseofcanes.com to request an RMA number.

Returned products are inspected to determine whether the issue qualifies as a manufacturing defect. Eligible defective products may be replaced at our discretion.

Still Have Questions?

Our team is here to help you find the right product or answer any questions about your order.

888-478-2263   |   info@houseofcanes.com